Prospective Retailer Help/FAQ
For assistance contact Wee Ones Customer Service
Monday-Friday 8:00am-4:30pm (CST)
How do I know if my bow is the right size?
To confirm the size of the bow you're looking at, simply click on the small thumbnail next to the product image to see the same size bow on our cute little model. To compare sizes to determine which one you like best, click on the Size Chart.
What is the WeeStay™ No Slip Clip?
This is our exclusive combination of a high-quality spring clip and a no-slip Wee Ones® label made from a safe silicone-like material. The WeeStay label is affixed inside the clip and does not interfere with the bottom of the clip.
Our WeeStay clips are sized to fit the bow -- smaller bows have a small clip, while our King bows and above feature an extra-large clip that holds these heavier bows even better. This patented technology help Wee Ones bows stay in place longer.
Are Wee Ones bows available on other attachments besides the WeeStay™ No Slip Clip?
WeeStay is our most popular clip and is offered on all products. Some styles are also available on a barrette, French clip or a pony. See specific product pages for attachment selection.
Most styles are available on different attachments as a custom order -- see details below on how to place a custom order.
How can I place my order?
Ordering is easy! All In-Stock products are available to order online anytime. Wee Ones and Sublime Designs products may be combined on the same order and ship together.
Any items offered in our catalogs are available as a custom order, which ships within three weeks of your order. To submit a custom order, please contact our Customer Service department at 1-800-258-9996 during office hours (M-F 8:30 AM - 4:30 PM CST), or order by email, or by fax at 314-400-6711.
Is my credit card charged when I place my order?
No, your credit card is charged when the order ships.
Will I receive an invoice?
Yes, your invoice will be included in your shipment.
I want to cancel my order. What do I do?
Please contact customer service immediately at 1-800-258-9996 or by email. If your order has not been shipped already, you may cancel an order submitted online. Products on custom orders are made-to-order and may not be canceled once the order is in process.
Can orders be returned?
Wholesale orders are made-to-order and may not be returned.
We stand behind our quality, so if you ever receive an item that is defective or incorrectly produced, please contact Customer Service by email within 10 days or order receipt to discuss your situation. Upon our review we will issue a Return Authorization (RA#). Credit will not be issued to any product returned with a valid Return Authorization.
Can sale items be returned?
No, sale items are offered as a "final sale" and may not be returned.
Do you ship to PO Boxes?
We use UPS to ship our packages and they do not deliver to PO Boxes. Please provide a valid street address when placing your order.
Do you ship outside the US?
Yes, we can. Our website does not accommodate international addresses, so please contact our customer service team directly at +1 (314) 400-6710 or by email to place an order and discuss shipment options.
How do I become a retailer for one of your brands (Wee Ones or Sublime Designs)?
We offer wholesale pricing and access to our retailer website to established brick-and-mortar stores who offer a wide range of baby and children’s products including apparel, gifts, and accessories. To learn more and apply for access click here.